21winbet Privacy Policy — Your Information Protection & Data Security Guidelines

1 Introduction — Why we created this policy

21winbet firmly believes that a player's greatest right is full control over their personal information. That's why we've prepared this Privacy Policy, so you can clearly understand — what information is collected, how, why, and for how long.

This Privacy Policy applies to the 21winbet website, mobile app, and all associated digital services. When you open an account at 21winbet, log in, or use any service, you are deemed to accept this Privacy Policy.

Our goal is simple — so you can enjoy gaming at 21winbet with complete peace of mind, knowing your information is always in safe hands.

2 What Types of Information We Collect

21winbet collects various types of information necessary to provide you with the best gaming experience. Below is a detailed description of the information collected:

Beyond the information mentioned above, 21winbet does not collect any additional or unnecessary information. Collecting only the minimum necessary information is our policy.

3 How We Use Your Information

21winbet uses your information only for the legitimate purposes listed below. We never use your information unnecessarily or sell it to third parties.

• Account Creation & Management: To complete your registration and keep your account active.
• Identity Verification (KYC): To verify your identity in compliance with international law.
• Financial Transactions: To complete deposit and withdrawal processes.
• Customer Service: To quickly resolve your queries and complaints.
• Promotions & Offers: To send you relevant offers based on your preferences (with permission).
• Fraud Prevention: To keep the platform safe by detecting suspicious activity.
• Legal Obligations: To comply with requests from relevant authorities.
• Service Improvement: Use of analytics to enhance gaming experience.

4 Information Storage & Retention Period

How long 21winbet retains your information depends on the type of information and legal obligations. Below is clear guidance on retention periods:

• Account Information: For the duration the account is active and a minimum of 5 years after closure.
• Financial Transaction Records: A minimum of 7 years in accordance with international financial regulations.
• KYC Documents: Up to 5 years after verification.
• Gaming Logs: 2 years for security and dispute resolution.
• Marketing preferences: For the duration the account is active unless unsubscribed.
• Cookie Data: Session cookies are deleted when the session ends; persistent cookies last up to 1 year.

After the specified period, information is securely deleted or anonymized so that your identity cannot be identified.

5 Information Sharing & Disclosure Policy

21winbet never sells your information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: With authorized payment gateways to complete deposits and withdrawals.
• Identity Verification Agencies: For KYC and AML (Anti-Money Laundering) processes.
• Legal Authorities: To comply with court orders or government directives.
• Technology Partners: Cybersecurity and fraud prevention service provider.
• Audit Agencies: Independent gaming fairness verification organization.

6 Cookies & Tracking Technology

21winbet uses cookies and similar tracking technologies to enhance your experience on the website. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for the site to function properly — login sessions, security tokens.
• Functionality Cookies: To remember your language, theme, and preferences.
• Analytics Cookies: To analyze site usage patterns (anonymously).
• Marketing cookies: To show you relevant content based on your preferences.

You can disable cookies from your browser settings at any time. However, disabling essential cookies may limit some functionality of the site.

7 Information Security Safeguards

21winbet uses the highest industry-standard technology to protect your information. Our security infrastructure is detailed below:

• 256-bit SSL Encryption: All data transfer between your browser and server is encrypted.
• Two-Factor Authentication (2FA): For additional account security.
• Firewall & DDoS Protection: Protecting servers from cyber attacks.
• Regular Security Audits: Periodic audits by independent cybersecurity experts.
• Limited access control: Only authorized staff can access sensitive data.
• Data Backup: Regular backups on secure and geographically distributed servers.
• 24/7 monitoring: A 24/7 security team monitors any unusual activity.

8 Your Data Rights

21winbet believes you have full rights over your personal information. You can exercise any of the following rights:

To exercise any of the above rights, contact our support team. We are obliged to respond within 30 working days.

9 Protection of Minors

21winbet is strictly not for anyone under 18 years of age. We do not collect or store information from minors.

• Age verification is performed during registration.
• If we learn that information from any minor has been collected, it will be deleted immediately.
• If parents become aware of their child's account, please notify support immediately.
• Use parental controls to keep this site secure from minors' devices.

10 Third-Party Links & Services

The 21winbet website may occasionally include third-party services (such as live chat or analytics tools). These third parties have their own privacy policies, and 21winbet is not responsible for their data practices.

• We only work with trusted and verified third parties.
• A Data Processing Agreement (DPA) is signed with each partner.
• Third parties may only use your information for purposes specified in the agreement.

11 Changes to Privacy Policy

21winbet may update this Privacy Policy from time to time. When changes occur, we will:

• Change the "Last Updated" date at the top of this page.
• Notification will be sent to the registered email for significant changes.
• Continued use of the site after changes constitutes acceptance of the new policy.
• At least 7 days' notice will be provided before any significant changes.

12 Contact — Data Protection Officer

For any questions, complaints, or requests to exercise your rights regarding the privacy policy, please contact our data protection team:

• Email: [email protected]
• General support: [email protected]
• Response time: Within 48 hours on business days
• Formal Request: Completed within 30 business days